Shipping Policies

FULL SHIPPING POLICY

Effective Date: August 10, 2026
Last Updated: August 10, 2026

This Full Shipping Policy applies to physical products purchased directly through WildwoodBend.com and provides additional details regarding order processing, shipping, tracking, delivery, lost or damaged packages, and shipping claims.

This policy should be read together with the Wildwood Bend Shipping Policy, Returns & Refund Policy, Terms & Conditions, and Privacy Policy.

READY-TO-SHIP ORDERS

Most physical products offered directly through the Wildwood Bend shop are ready to ship unless otherwise clearly stated in the individual product listing. For ready-to-ship merchandise, tracking information will generally be provided within 2 business days or less after purchase, excluding weekends and holidays, unless a different processing time is expressly stated in the applicable product listing.

A shipping label and tracking number may be created before the shipping carrier physically receives or scans the package. Tracking information may therefore not immediately show movement after a tracking number is issued.

Business days do not include Saturdays, Sundays, federal holidays, or days on which Wildwood Bend or the applicable shipping provider is closed.

Processing time refers to the time required for Wildwood Bend to prepare an order for shipment. Processing time is separate from carrier transit or delivery time.

If circumstances prevent Wildwood Bend from shipping an order within the timeframe represented to the customer or otherwise required by applicable law, Wildwood Bend will handle the delay, cancellation, or refund as required by applicable law.

SHIPPING PROVIDERS

Wildwood Bend currently uses Pirate Ship to assist with purchasing and managing shipping labels.

Orders may be shipped using:

United States Postal Service (USPS)
UPS

The carrier and shipping service used for a particular order may depend on factors including:

Package weight
Package dimensions
Shipping destination
Available carrier services
Shipping cost
Product characteristics
Estimated transit time
Other relevant shipping considerations

Unless a particular carrier or shipping service has been expressly purchased or otherwise agreed upon, Wildwood Bend reserves the right to select the carrier and shipping service reasonably appropriate for the order.

SHIPPING CHARGES

Shipping charges may be based on factors including:

Package weight
Package dimensions
Destination
Carrier
Shipping service
Applicable carrier charges
Other relevant shipping information

The shipping amount displayed and accepted during checkout will generally apply to the order.

If a pricing, technical, address, carrier, shipping-calculation, or other material error makes shipment impracticable or materially different from what was presented, Wildwood Bend may contact the customer to address the issue.

Where appropriate, Wildwood Bend may correct the shipping arrangement or cancel and refund the affected portion of an order rather than proceeding under materially incorrect shipping information.

DELIVERY AND TRANSIT ESTIMATES

Delivery dates, arrival dates, and transit times displayed or communicated by Wildwood Bend, Pirate Ship, USPS, UPS, WooCommerce, or another shipping-related service are estimates unless the particular shipping service expressly includes a carrier guarantee.

Processing time and carrier transit time are separate.

Once a package has been accepted by the shipping carrier, transportation and delivery are subject to the carrier’s operations.

Delivery may be delayed or otherwise affected by circumstances outside Wildwood Bend’s reasonable control, including:

Severe weather
Natural disasters
Transportation interruptions
Carrier delays
Carrier staffing or operational issues
Peak shipping volume
Holidays
Governmental actions
Emergencies
Road or transportation closures
Incorrect or incomplete addresses
Delivery restrictions
Other circumstances outside Wildwood Bend’s reasonable control

To the fullest extent permitted by applicable law, Wildwood Bend is not responsible for ordinary carrier delays, delayed tracking updates, or other carrier-related circumstances outside Wildwood Bend’s reasonable control.

Nothing in this policy limits a consumer right or remedy that cannot lawfully be waived.

CUSTOMER-PROVIDED SHIPPING ADDRESS

Customers are responsible for providing a complete, current, and accurate shipping address at checkout. Please carefully review your shipping information before submitting an order. If you discover an error after placing an order, contact: Hello@WildwoodBend.com as soon as possible. Wildwood Bend will make reasonable efforts to assist when possible, but address changes cannot be guaranteed once an order has entered processing.

An address may be difficult or impossible to change after an order has been:

Processed
Packed
Labeled
Submitted to a shipping service
Transferred to a carrier

To the fullest extent permitted by applicable law, Wildwood Bend is not responsible for loss, delay, misdelivery, additional charges, or other delivery problems caused by an inaccurate, incomplete, outdated, or otherwise incorrect shipping address supplied by the customer.

RETURNED-TO-SENDER ORDERS

A package may be returned to Wildwood Bend for reasons including:

Incorrect or incomplete address
Undeliverable address
Refusal of delivery
Failure to claim or retrieve the package
Unavailable or inaccessible delivery location
Failure to respond to a carrier request
Other circumstances attributable to the customer or recipient

If an order is returned for a reason attributable to the customer or recipient, the customer may be responsible for the costs associated with reshipping the order. Original shipping charges and any carrier return charges are nonrefundable to the fullest extent permitted by applicable law when the return was caused by circumstances attributable to the customer or recipient. If reshipment is requested, additional shipping charges may be required before the order is shipped again.

Because many Wildwood Bend products are vintage, handmade, limited in quantity, or one-of-a-kind, the original merchandise may be held for a reasonable period while a returned-to-sender issue is resolved but cannot necessarily be held indefinitely.

If reshipment is not requested or reasonably possible, any refund that may be required by applicable law may be reduced by nonrefundable shipping, carrier, or return charges to the extent permitted by law.

ORDER TRACKING

When tracking is available, tracking information will generally be provided to the email address associated with the order or otherwise made available through the customer’s account. A tracking number may be generated before the package receives its first carrier scan. After the package has been accepted by the carrier, tracking information is generated and maintained primarily by the applicable carrier.

Wildwood Bend does not control the:

Timing of carrier scans
Accuracy of carrier scans
Frequency of tracking updates
Geographic scan locations
Estimated delivery dates displayed by the carrier
Internal carrier routing information

Temporary gaps in tracking activity do not necessarily mean that a package is lost.

LOST OR MISSING PACKAGES

If tracking indicates that a shipment may be lost in transit, please contact: Hello@WildwoodBend.com so the available tracking information and appropriate next steps can be reviewed. Depending on the carrier, shipping service, shipment, and available coverage, resolution may require:

A missing-mail or missing-package search
Carrier investigation
Carrier-liability claim
Insurance claim
Other shipping-provider procedure

Customers agree to reasonably cooperate with requests for information or documentation necessary to investigate a shipment or pursue an available claim. Shipping claims are subject to the applicable carrier’s, insurer’s, or other provider’s:

Eligibility requirements
Filing deadlines
Documentation requirements
Coverage requirements
Exclusions
Coverage limits
Investigation procedures
Claim decisions

Wildwood Bend does not control and cannot guarantee approval or payment of a claim by USPS, UPS, Pirate Ship, an insurance provider, or another third party. Any refund, replacement, credit, or other resolution concerning a lost shipment will be determined based on:

The circumstances of the shipment
Available tracking information
Applicable shipping service
Available carrier liability or insurance coverage
Applicable claim determination
Documentation available
Terms governing the shipment
Applicable law

Because many Wildwood Bend products are vintage, handmade, limited, individually sourced, or one-of-a-kind, an identical replacement may not be available.

PACKAGES MARKED DELIVERED

If carrier tracking states that a package was delivered but you cannot locate it, please first:

Check the delivery location carefully
Check porches, doors, gates, mailboxes, or other possible delivery locations
Check with other members of your household
Check with neighbors when appropriate
Check with building management, a front desk, or mailroom when applicable
Contact the applicable carrier for additional delivery information

If the package remains missing after taking these steps, please contact Wildwood Bend promptly. Packages reported missing after a confirmed delivery scan may be subject to different carrier or insurance procedures than packages lost during transit. Wildwood Bend may assist with available carrier or claim procedures when appropriate. However, to the fullest extent permitted by applicable law, Wildwood Bend does not guarantee a refund, reimbursement, replacement, or recovery for theft, disappearance, or other loss occurring after a package has been properly delivered by the carrier.

Nothing in this provision limits a right or remedy that cannot lawfully be waived.

SHIPPING DAMAGE

Wildwood Bend takes reasonable care when preparing and packaging physical orders for shipment. If your order arrives with new damage that occurred during shipping, please contact: Hello@WildwoodBend.com as soon as possible.

Visible or reasonably discoverable shipping damage should be reported within 7 calendar days after delivery whenever reasonably possible. Prompt notification is important because carriers and insurance providers may impose claim deadlines and evidence requirements.

Existing damage, blemishes, wear, age-related characteristics, and other condition issues documented in a product listing are not considered shipping damage. Please refer to the Wildwood Bend Returns & Refund Policy for additional information concerning vintage, antique, handmade, and previously owned merchandise.

PRESERVE THE ITEM AND ALL SHIPPING MATERIALS

If a shipment arrives damaged, do not discard, destroy, alter, repair, clean, or dispose of the damaged item or shipping materials until Wildwood Bend confirms that they are no longer needed for the claim process.

Please retain:

The damaged item
Outer shipping box or mailer
Interior packing materials
Protective materials
Shipping label
Any damaged packaging
Other materials associated with the shipment

You will also be asked to provide:

Photographs of the damaged item
Photographs of the outer packaging
Photographs of interior packing materials
Photographs of the shipping label
Photographs showing the condition of the package
A description of the damage
Other information or documentation required for a claim

Failure to timely report damage, preserve reasonably required evidence, provide requested documentation, or reasonably cooperate with the claim process may impair or prevent recovery from the applicable carrier or insurer.

To the fullest extent permitted by applicable law, Wildwood Bend is not responsible for loss that cannot be recovered because the recipient materially prejudiced an otherwise available claim by discarding necessary evidence or failing to reasonably cooperate with the claim process.

SHIPPING CLAIMS

Please contact Wildwood Bend before independently filing a shipping claim with USPS, UPS, Pirate Ship, an insurer, or another shipping provider unless the applicable provider specifically requires otherwise. Duplicate, inconsistent, or conflicting claims may delay or interfere with the claims process. The appropriate claim process depends on the:

Carrier
Shipping service
Type of loss or damage
Carrier liability included
Additional insurance purchased, if any
Other applicable coverage

Shipping claims may be administered through the applicable carrier, insurance provider, shipping platform, claims administrator, or other appropriate service. Wildwood Bend will provide or coordinate available claim instructions when reasonably possible.

Third-party claim decisions are outside Wildwood Bend’s control. Wildwood Bend does not guarantee that a carrier, insurer, claims administrator, Pirate Ship, or another third party will:

Accept a claim
Approve a claim
Pay the full purchase price
Pay the full replacement value
Complete a claim within a particular timeframe

SHIPPING INSURANCE AND CARRIER COVERAGE

Customers should not assume that a shipment is insured for its full purchase, retail, collectible, or replacement value unless Wildwood Bend expressly states that additional coverage was purchased. Carrier-included liability, carrier insurance, and optional additional coverage vary depending on factors including:

Carrier
Shipping service
Destination
Package
Item type
Declared value
Coverage selected
Applicable exclusions

Coverage may be subject to:

Coverage limits
Deductibles
Proof-of-value requirements
Excluded products or circumstances
Packaging requirements
Filing deadlines
Documentation requirements
Other terms established by the carrier or insurer

Wildwood Bend does not guarantee that any shipment is fully insured unless expressly stated. Wildwood Bend also does not guarantee approval or payment of any shipping claim by a carrier or insurer.

ONE-OF-A-KIND AND LIMITED MERCHANDISE

Wildwood Bend products may be:

Vintage
Antique
Handmade
Individually sourced
Limited in quantity
One-of-a-kind

If such an item is lost or damaged during shipment, an identical replacement may not exist or may not be reasonably obtainable. When an identical replacement is unavailable, any appropriate resolution will depend on the circumstances, available carrier or insurance coverage, applicable claim determination, and applicable law.

EVENTS OUTSIDE WILDWOOD BEND’S REASONABLE CONTROL

To the fullest extent permitted by applicable law, Wildwood Bend is not responsible for shipping or delivery delays caused by circumstances outside its reasonable control. These circumstances may include:

Severe weather
Natural disasters
Fires
Floods
Hurricanes
Transportation disruptions
Carrier interruptions
Government actions
Labor disruptions
Civil emergencies
Public emergencies
Network or technology failures
Acts or omissions of third-party shipping providers
Other events Wildwood Bend could not reasonably prevent or control

This provision does not eliminate any obligation that applicable law expressly requires Wildwood Bend to perform.

APPLICABLE LAW AND NONWAIVABLE RIGHTS

Nothing in this Full Shipping Policy is intended to waive, restrict, disclaim, or eliminate a consumer right or remedy that cannot lawfully be waived. Where applicable law requires Wildwood Bend to provide a shipping-delay notice, cancellation opportunity, refund, replacement, or other remedy notwithstanding a provision of this policy, Wildwood Bend will provide the remedy required by applicable law. A waiver, courtesy, or exception provided by Wildwood Bend in one situation does not require the same waiver, courtesy, or exception in another situation. Failure to enforce a provision of this policy on one occasion does not waive Wildwood Bend’s right to enforce that provision in the future.

RELATIONSHIP TO OTHER WILDWOOD BEND POLICIES

This Full Shipping Policy should be read together with the Wildwood Bend:

Shipping Policy
Returns & Refund Policy
Terms & Conditions
Privacy Policy

The short-form Shipping Policy is intended as a convenient customer overview. This Full Shipping Policy provides additional details concerning shipment and delivery. If a product listing expressly contains a shipping term that applies specifically to that product, the product-specific term and this Full Shipping Policy should be read together. Nothing in one Wildwood Bend policy should be interpreted to eliminate a right that cannot lawfully be waived.

CHANGES TO THIS FULL SHIPPING POLICY

Wildwood Bend may update this Full Shipping Policy from time to time to reflect changes in:

Shipping providers
Carriers
Available shipping services
Business practices
Website functionality
Technology
Applicable legal requirements

The Last Updated date at the top of this page will be revised when changes are made.

Unless otherwise stated or required by applicable law, the shipping policy applicable to an order will generally be the policy made available in connection with that order at the time of purchase.