MTO/Made-To-Order: Ordering period runs from Monday to Sunday at 8pm EST each week. Once orders close, please plan on 10-15 business days turnaround time (excluding weekends/holidays). Global supply chain issues have extended processing time for made-to-order items. Thank you for your understanding and grace during this challenging time. All orders will be processed as quickly as possible and our goal is always to beat the times listed above.
RTS/Ready-To-Ship: All products are either pre-made or the items needed to complete them are on hand. All ready-to-ship orders will be processed and in the mail in 3-5 business days or less.
Custom Requests: Processing and shipping times will vary based on project type and material availability. We will discuss this as we work with you on your custom request.
Route Package Protection: We hand deliver all packages to our local USPS and provide free USPS shipping with tracking. Once your package is scanned by USPS, we are not responsible for transit time or damages. We have partnered with Route so that our customers can easily resolve issues like damage, loss, and theft. The Route app provides free and convenient package tracking. Route premiums are based on individual order totals.
WE STRONGLY RECOMMEND SELECTING ROUTE INSURANCE AT CHECKOUT! Wildwood Bend does not profit from your purchase of Route Package Protection. If you choose to decline Route coverage, Wildwood Bend is not responsible for lost or damaged packages.
Return Policy: Due to the custom nature of our products, no returns, exchanges, or cancellations will be accepted unless we are at fault (ie wrong color, item, etc.) after your order has been placed. Please be sure to measure your favorite shirt and compare each shirt you order to the size charts provided on the individual listings.